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lenanich
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Gateway router is blocking mcafee updates

I have a small business (home) with a firewall on my gateway router between the internal network and the internet. I get a subscription of mcafee through my isp and download the setup file. I got mcafee installed on Win10 but mcafee can't connect to the internet to verify my subscription and / or update itself because the firewall on my router is blocking everything that hasn't been defined as an 'allow' rule. What do I need to open (destination urls / IPs / ports) on my network gateway's firewall to allow mcafee on my Win10 workstation to get updates?

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GaneshR
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Re: Gateway router is blocking mcafee updates

Hi @lenanich 

Greetings from McAfee!!!

Sorry for the inconvenience caused. Please contact our chat support from below link to work on this issue.

McAfee Consumer Support

Regards

Ganesh Raju R

lenanich
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Re: Gateway router is blocking mcafee updates

I have already done the phone support which was escalated to a second phone support. They told me to reinstall and if that didn't work it could be an internet problem. They also tried to remotely connect to my machine, but since I didn't have any rules allowing LogMeIn to traverse the firewall, they couldn't connect (to be expected). Of course its a connectivity issue - I started the call telling them I have a firewall on my gateway blocking mcafee which is why I was calling. 

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