Full scan stuck on 66%

[MaryHoll]

I'm trying to do a full scan on my computer (PC Windows 10) but it is taking days! Now it has stuck at 66% with no increase in the number of files scanning - 1159427. I'm not a confident computer user so need some help on what the problem is and how to unstick it in simple language. Thank you.

[Nagesh_G]

Hi @MaryHoll ,

Greetings from Mcafee,

Kindly try updating the windows and reinstall the Mcafee and try running the scan and update us the outcome .

Regards

Nagesh G

[MaryHoll]

Thanks for the advice but since I posted this I got the message that the scan had been completed and no threats found. It seems that the information panel was not reflecting what was actually happening? My computer has now returned to its normal speed too as it was very slow whilst scanning.

My Windows is up to date as I use automatic updates (but have not braved Windows 11 yet!). My computer came with McAfee installed and all I had to do was activate it so not sure how to do a reinstall. I did say my computer experience was limited.

As the problem seems to have solved itself, I'll leave it for now. 

[BRAC_Minot]

My PC (Windows 11) Used to scan just fine until a couple moths ago. Now the scan hangs at 66%.  I've tried reinstalling and everything, but nothing works. If this isn't fixed within a month or two I am discontinuing my McAfee subscription and going to Norton.