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tc
Contributor II
Message 11 of 19

Re: Full scan stuck at 1%

I have uninstalled and reinstalled at least three times but it works once and then the next time it gets stuck and the tracker which loads on install disappears. I think I will be looking for a new virus scan. This is way too many times that I have to reinstall. If a virus ware won't scan and doesn't load right, what good is it

Peacekeeper
Message 12 of 19

Re: Full scan stuck at 1%

@krishna55  This needs your help Users uninstalled as per correct way but scan locks up.

@tc No other anti virus or malware program runnin in real time is Malwarebytes set on real time scanning

 

krishna55
Moderator
Moderator
Message 13 of 19

Re: Full scan stuck at 1%

Hi @tc,

Greetings from McAfee.

Provide us the following details so that we can check on the issue.

i)McAfee app version

To find the version of McAfee installed kindly follow the steps below

In the search box on the taskbar, type control panel and select Control Panel from the results.

Select Programs > Programs and Features.

In Programs and Features you will see the list of applications installed on the PC
To the right of the name of the program you will see the version of the program.

Regards,

Krishnamanikandan KS

nightfire
Contributor II
Message 14 of 19

Re: Full scan stuck at 1%

I'm having exactly the same problem so will be interested to know how to resolve this 

rivulus1
Contributor II
Message 15 of 19

Re: Full scan stuck at 1%

Having the same issue. tried doing a Quick Scan several times and had it get stuck at 1% , 5% , 8% and complete in 1 minute (normally takes about 10 minutes). This is on a Windows 10 Pro system with 8 gigs memory. The details are:

VirusScan Plus

Version 1.11.279

Release:  16.0 R111

Affid: 101

Last Update:  9/26/2023

Antivirus build:  1.1.1830.0

Creation Date:  9/26/2023

Content version:  1546

 

Looks like this is hitting others as well.

krishna55
Moderator
Moderator
Message 16 of 19

Re: Full scan stuck at 1%

Hi @rivulus1,

Greetings from McAfee.

McAfee is aware of this issue ( on Release:  16.0 R111 ) and we are working towards a solution. We will keep you updated as we receive more information.

Regards,
Krishnamanikandan KS

rivulus1
Contributor II
Message 17 of 19

Re: Full scan stuck at 1%

Thank you!
tc
Contributor II
Message 18 of 19

Re: Full scan stuck at 1%

Well, finally an answer. I hope it gets fixed soon. This is what we pay for. 

tc
Contributor II
Message 19 of 19

Re: Full scan stuck at 1%

so when are they going to fix it.  What's the use of having a virus scan if you can't scan. So unreliable. 

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