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User108
Contributor
Message 1 of 3

Full scan is not working properly

I have purchased 1 year total protection. It's been six months until I got a recent issue. Full scan doesn't complete, it get struck at 28 percentage and error message pops up saying something not right it's not you it's us.  

 

Please help. Reached out to your support but they said there is a problem about the full scan of mcafee. Please resolve the issue as soon as possible. 

2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3

Re: Full scan is not working properly

Hi @User108 

Greeting from McAfee,

We are sorry for the inconvenience caused. Kindly share the screenshot of the issue. We request you to share the OS details along with the McAfee version.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Chat Support

Regards,
Edward Franso

User108
Contributor
Message 3 of 3

Re: Full scan is not working properly

20240403_083845_11zon.jpg

20240403_084207_11zon.jpg

After this error mcafee suddenly freezes 20240403_084207_11zon.jpg

 

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