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Former Member
Message 1 of 2

Full scan freezes up and shuts down computer!

EVERY time I run a full scan on my computer it freezes up at either 50% or 51%, usually (every time that I have noticed anyway) it is on a C:\Windows\Installer..... file. Not only does the scan freeze up, it then shuts my computer down and when it reboots itself it tells me "Windows has recovered from an unexpected shut down".

This does not happen when I do a quick scan.

HELP! I haven't been able to do a full scan in weeks. Really starting to worry me.
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Former Member
Message 2 of 2

RE: Full scan freezes up and shuts down computer!

Mine does the same thing.. but it freezes during Programs\Dell\Intro. I have been kind of ignoring it b/c the quick scan works fine, but the machine is quite slow so it might have a problem.
The scan also always lists one item detected by the time it freezes.
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