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NDF
Contributor II
Message 1 of 36

Full Scan does not complete

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I have previously run a Full Scan with no issues (it looks at 350,000 files).

Since the latest large update in March 2023 every time I try a full scan it gets to about 27% and just stops - no error messages - and the task bar symbol changes back to normal from the one showing that a scan is running.

Anyone else suffering a problem?

This is on a Windows 11 laptop. McAfee Details are as follows

McAfee® Total Protection
Version:
1.7.222
Release Name:
16.0 R107
AffId:
1485
Language:
EN-GB
Components
 
McAfee Secure VPN
Build:
42
Version:
1.7
McAfee Antivirus
Build:
1.1.457.0
Engine creation date:
29/03/2023
Engine version:
1363.0
Last Update:
30/03/2023
1 Solution

Accepted Solutions
NDF
Contributor II
Message 5 of 36

Re: Full Scan does not complete

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The latest update seems to have fixed this problem. Version 1.8.236

 

View solution in original post

35 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 36

Re: Full Scan does not complete

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Hi @NDF 

Greetings from McAfee.

Sorry for the inconvenience caused.

McAfee aware of this issue and working towards the resolution. We will let you know once we receive an update on it.

Regards,
Venkat

NDF
Contributor II
Message 3 of 36

Re: Full Scan does not complete

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Thank you for letting me know.

NDF
Contributor II
Message 4 of 36

Re: Full Scan does not complete

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Is there any update on this please?

NDF
Contributor II
Message 5 of 36

Re: Full Scan does not complete

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The latest update seems to have fixed this problem. Version 1.8.236

 

CWatsonJr
Contributor
Message 6 of 36

Re: Full Scan does not complete

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 Have All Access - Individual and it is up to date (Win10).

My full scan appears to be caught in a loop and just counting (it says files scanned, but I can’t believe I have in excess of 1.5 million files). The full scan has been going for over 3 hours. The counter hit 97% at around 600k files and the percentage has not increased since.

The program appears to be caught in a loop and is just counting now.

NDF
Contributor II
Message 7 of 36

Re: Full Scan does not complete

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The problem has returned with 1.11.260

SCOTTSALA
Contributor
Message 8 of 36

Re: Full Scan does not complete

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I am having the same problem. Scan version 1.1.1830.0

rivulus1
Contributor II
Message 9 of 36

Re: Full Scan does not complete

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Any news on this?

CoronaDon
Contributor
Message 10 of 36

Re: Full Scan does not complete

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I've been having the same problem for a month now.  McAfee version 1.11.279.  Not happy.

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