cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
viivi
Level 7
Report Inappropriate Content
Message 1 of 10

Frozen/taking a long time to delete viruses or trojans.

Jump to solution

I have 2 viruses or trojans I'm trying to delete and having some difficulty. It has been stuck on this for hours (click on image to make bigger if necessary):

AZjzIgj.jpg

I selected "delete all" and it seems to get stuck. I've closed the screen and tried to do it again to no avail and I've also tried to delete them individually without success. Any help appreciated, thanks.

1 Solution

Accepted Solutions

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Try rebooting into Safe Mode and running the software there.   They will either already be gone or at least be easier to get rid of.

View solution in original post

9 Replies

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Try rebooting into Safe Mode and running the software there.   They will either already be gone or at least be easier to get rid of.

View solution in original post

Hayton
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Moved to VirusScan for attention

viivi
Level 7
Report Inappropriate Content
Message 4 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

I've just done this and the virus doesn't show up in safe mode. I'm guessing this just means that the virus isn't on any files which load up using safe mode and when I go back to normal mode they'll still be there. So where do I go from here?

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Sptool is conduit search as is the other one.

You should be able to remove them via

Try Malwarebytes and if necessary adwcleaner

Though read Mcafee's pledge

McAfee's virus removal pledge

Call them and make sure your renewal is set to auto (you can change it later) and ask them to remove it. I am interested in how they do it as usually a reboot or safe mode works.

viivi
Level 7
Report Inappropriate Content
Message 6 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Thanks for the help. Safe mode seems to have worked, I'm just running a full scan now to make sure.

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

I and Peter did expect it to just need to have program unload. If there are any issues post back or try the other suggestions

Have a good day

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

viivi wrote:

Thanks for the help. Safe mode seems to have worked, I'm just running a full scan now to make sure.

Maybe someone could mark this on answered then?  Good luck viivi.

stoycho_k
Level 8
Report Inappropriate Content
Message 9 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

Hi again viivi,

You must be aware that McAfee Scan does not work under Safe Mode.

Regards,

Stoycho

Re: Frozen/taking a long time to delete viruses or trojans.

Jump to solution

FYI the software will run in Safe Mode w/Networking.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community