Showing results for 
Show  only  | Search instead for 
Did you mean: 

False positive submission

Hi there

I'm racking my brain to submit false positive files of our product.

You must use the word infected as the password for the .zip file. Any other password causes the sample to not be processed.
My company uses google email and gmail doesn't support to attach a password protected zip files.

Is there any other way to submit it?

Thank you...

(I can't even register on this site with my company account..)

3 Replies
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 4

Re: False positive submission

Hi @JaeYoungKim2 ,

Please let us know if you are using a corporate product or a consumer product to proceed further.

Karthikeyan J

Re: False positive submission

Thank you for quick response.

I actually don't use any of McAfee product, but I used TotalVirus.

The result of TotalVirus affects for issuing certificate.

So I'm treating all old version of our binaries which we don't use anymore..

Re: False positive submission

Post the virustotal result here and the mod can escalate it put in the file and post the link to the result

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community