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edisonchen
Contributor
Message 1 of 3

False Positive Submission ( PenPower Technology)

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Please check our installation package belew:

Handwriter_X_Lohas_V2 (2).exe

There's a false positive report on our Chinese Recognition Software

1 Solution

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The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 3 of 3

Re: False Positive Submission ( PenPower Technology)

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Hi @edisonchen 

How to dispute an incorrect file classification 

If you think your file has been incorrectly classified as a malware:

 

Go to the Dispute a Detection & Allowlisting Data form.

Provide all information requested in the form.

Attach the information.

Type the Captcha code.

Click Submit.

 

https://www.mcafee.com/en-us/consumer-support/dispute-detection-allowlisting.html

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2 Replies
The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 2 of 3

Re: False Positive Submission ( PenPower Technology)

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Here is a McAfee blog which relates to your topic. Follow the steps provided therein to submit it to be whitelisted. 

 

https://www.mcafee.com/support/?articleId=TS103032&page=shell&shell=article-view

The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 3 of 3

Re: False Positive Submission ( PenPower Technology)

Jump to solution

Hi @edisonchen 

How to dispute an incorrect file classification 

If you think your file has been incorrectly classified as a malware:

 

Go to the Dispute a Detection & Allowlisting Data form.

Provide all information requested in the form.

Attach the information.

Type the Captcha code.

Click Submit.

 

https://www.mcafee.com/en-us/consumer-support/dispute-detection-allowlisting.html

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