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Gogo81
Level 7
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Message 1 of 9

False Positive Needs Attention

Hi.

I am an indie developer and recently my team and I got the game code signed. All vendors except few did not. Among them is the only significant one - McAfee.

We sent them multiple emails with the procedures they require on their false-positive FAQ page. It’s been weeks and they still have us flagged as Artemis malware for our players.

Anybody else who somehow went through this process? We are pretty hopeless and McAfee hurts our brand and the marketing campaigns. 

8 Replies

Re: False Positive Needs Attention

Hi @Gogo81 

We regret for the inconvenience!

kindly refer the below support article to submit false positives to McAfee.

How to submit false positives to McAfee

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Gogo81
Level 7
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Message 3 of 9

Re: False Positive Needs Attention

Thank you for the response, however this does not help my issue.

As I stated already - we have already sent multiple emails to no avail. 

Re: False Positive Needs Attention

Try this path might work better

How to submit your company's software to be considered for whitelisting (TS102751)

That said it is my experience from reading here that false +ves get action in 3 days or so. Did you get a reply with an analysis id on it when you submitted it?

Gogo81
Level 7
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Message 5 of 9

Re: False Positive Needs Attention

Nope, multiple emails with no response. It has been weeks. :(

Re: False Positive Needs Attention

No response usually means the zipping of the file was not done the way the article says. It hasn't be password protected with password being " infected" and not too big. How big is the zipped file? It size limit used to be 10mb but could be bigger.

If bigger submit the file to www.virustotal.com and post the website link to the result here and I will ping a mod to help.

Gogo81
Level 7
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Message 7 of 9

Re: False Positive Needs Attention

I tried everything - from password, to compression, to changing file name extension. But gmail kept removing my attachment saying it is for "Security reasons." That is why I added the link to the download splash instead.

Here is the link to the virustotal: https://www.virustotal.com/gui/file/d8f98295bac42c924ba0a5f12e346627ee386e8873fadf271fcfa2221ff575df...

Thank you for your time!

Re: False Positive Needs Attention

@Sudharsanam_G1  can you pass onto the virus team please

Re: False Positive Needs Attention

Hi @Gogo81 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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