I am an indie developer and recently my team and I got the game code signed. All vendors except few did not. Among them is the only significant one - McAfee.
We sent them multiple emails with the procedures they require on their false-positive FAQ page. It’s been weeks and they still have us flagged as Artemis malware for our players.
Anybody else who somehow went through this process? We are pretty hopeless and McAfee hurts our brand and the marketing campaigns.
We regret for the inconvenience!
kindly refer the below support article to submit false positives to McAfee.
How to submit false positives to McAfee
Alternatively, You can always contact the chat support using below link for immediate assistance.
Thank you for the response, however this does not help my issue.
As I stated already - we have already sent multiple emails to no avail.
Try this path might work better
How to submit your company's software to be considered for whitelisting (TS102751)
That said it is my experience from reading here that false +ves get action in 3 days or so. Did you get a reply with an analysis id on it when you submitted it?
Nope, multiple emails with no response. It has been weeks. 😞
No response usually means the zipping of the file was not done the way the article says. It hasn't be password protected with password being " infected" and not too big. How big is the zipped file? It size limit used to be 10mb but could be bigger.
If bigger submit the file to www.virustotal.com and post the website link to the result here and I will ping a mod to help.
@Sudharsanam_G1 can you pass onto the virus team please
Greetings from McAfee!
I have sent a personal message. Kindly revert back with the requested details to assist you further.
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