False Artemis!96295DB3B9F0

[jiwoochoi]

Hi.

I need your help in removing a false detection of "Daemon-tools.exe"
Since the file size is over 10MB, I could not send it by e-mail like virus_research@mcafee.com. Instead, I can give you the hash key(sha-256) from virustotal in person, please let me know if needed.

Thanks.

[ryan1969]

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@jiwoochoi wrote:

Hi.

I need your help in removing a false detection of "Daemon-tools.exe"
Since the file size is over 10MB, I could not send it by e-mail like Instead, I can give you the hash key(sha-256) from virustotal in person, please let me know if needed.

Thanks.

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Hello, @jiwoochoi 

I can see your post and I give you the best way to find a solution. Please see below. 

To address a false detection of “Daemon-tools.exe”, you can follow these steps:

Submit the Hash Key:
If you have the SHA-256 hash key, you can submit it to McAfee’s support community or directly to their support team. This will help them identify the file and potentially whitelist it in future updates.
Submit the File for Analysis:
Since the file is over 10MB and cannot be sent via email, you can use a file-sharing service to upload the file and then submit the link to McAfee. Alternatively, you can compress the file (if possible) and try to reduce its size below the 10MB limit.

Remember to provide as much information as possible about the file and why you believe it is a false detection. This will aid the analysis and expedite the resolution process. If you need the exact steps or links to submit the file or hash key, please let me know, and I can guide you further.