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Phil2
Level 7
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Message 1 of 7

FALSE POSITIVE DETECTION

I have a problem with an executable being flagged as malware.

I've already sent several emails to whitelist this file, but the file is still detected by McAfee, McAfee-GW-Edition and Virustotal.

Analysis ID: 11087622 Dec 29, 2021
Analysis ID: 11087153 Dec 22, 2021
Analysis ID: 11086886 Dec 18, 2021

This is the link to virustotal:

https://www.virustotal.com/gui/file/2990b936a85ccabe4a570f8230e98835b8d08c19282748b61541d2e668d109a6

It is flagged as RDN/Generic.grp.

I have tried to whitelist the file on a number of occasions but with no success so can I ask for your help.

If you need more information, please contact me.

Thank you.

Phil

6 Replies
krishna55
Moderator
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Message 2 of 7

Re: FALSE POSITIVE DETECTION

Hi @Phil2 

Greetings from McAfee.

We are extremely sorry for the inconvenience caused, we kindly suggest you to follow the below support article by accessing the article link,

How to submit false positives to McAfee

Regards,

Krishnamanikandan KS

Re: FALSE POSITIVE DETECTION

@Phil2 

I gather you have already done that the mod suggested as you have analysis id numbers. If it has been over 3 days and no answer this needs to be escalated to a separate group with Mcafee .Really the mod needs to do this.

Phil2
Level 7
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Message 4 of 7

Re: FALSE POSITIVE DETECTION

@krishna55 , @Peacekeeper 

Thanks for your replies.

When I submitted the samples I followed the instructions at the link - the subject contained the word FALSE, the sample is less than 50MB in size, it was zipped and encrypted with the appropriate password, i provided details of the issue and it was sent to the correct email address.

I'm not sure what else I can do to get this whitelisted.

Can you please help to get this resolved?

Thanks in advance

Phil2

Re: FALSE POSITIVE DETECTION

Try adding NOAUTO to the subject line. That goes directly to a researcher.

Phil2
Level 7
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Message 6 of 7

Re: FALSE POSITIVE DETECTION

@Peacekeeper 

I had previously tried that but with no success. I have since received a private message from a mod and responded to that. Hopefully this will resolve the issue.

Thank you for your help.

Re: FALSE POSITIVE DETECTION

Best they handle it though I still have access to another path from my volunteer mod days. Hope he can help you.

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