I have a problem with an executable being flagged as malware.
I've already sent several emails to whitelist this file, but the file is still detected by McAfee, McAfee-GW-Edition and Virustotal.
Analysis ID: 11087622 Dec 29, 2021
Analysis ID: 11087153 Dec 22, 2021
Analysis ID: 11086886 Dec 18, 2021
This is the link to virustotal:
It is flagged as RDN/Generic.grp.
I have tried to whitelist the file on a number of occasions but with no success so can I ask for your help.
If you need more information, please contact me.
I gather you have already done that the mod suggested as you have analysis id numbers. If it has been over 3 days and no answer this needs to be escalated to a separate group with Mcafee .Really the mod needs to do this.
Thanks for your replies.
When I submitted the samples I followed the instructions at the link - the subject contained the word FALSE, the sample is less than 50MB in size, it was zipped and encrypted with the appropriate password, i provided details of the issue and it was sent to the correct email address.
I'm not sure what else I can do to get this whitelisted.
Can you please help to get this resolved?
Thanks in advance
I had previously tried that but with no success. I have since received a private message from a mod and responded to that. Hopefully this will resolve the issue.
Thank you for your help.
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