I have a problem with an executable being flagged as malware.
I've already sent several emails to whitelist this file, but the file is still detected by McAfee, McAfee-GW-Edition and Virustotal.
Analysis ID: 11087622 Dec 29, 2021
Analysis ID: 11087153 Dec 22, 2021
Analysis ID: 11086886 Dec 18, 2021
This is the link to virustotal:
https://www.virustotal.com/gui/file/2990b936a85ccabe4a570f8230e98835b8d08c19282748b61541d2e668d109a6
It is flagged as RDN/Generic.grp.
I have tried to whitelist the file on a number of occasions but with no success so can I ask for your help.
If you need more information, please contact me.
Thank you.
Phil
Hi @Phil2
Greetings from McAfee.
We are extremely sorry for the inconvenience caused, we kindly suggest you to follow the below support article by accessing the article link,
How to submit false positives to McAfee
Regards,
Krishnamanikandan KS
I gather you have already done that the mod suggested as you have analysis id numbers. If it has been over 3 days and no answer this needs to be escalated to a separate group with Mcafee .Really the mod needs to do this.
Thanks for your replies.
When I submitted the samples I followed the instructions at the link - the subject contained the word FALSE, the sample is less than 50MB in size, it was zipped and encrypted with the appropriate password, i provided details of the issue and it was sent to the correct email address.
I'm not sure what else I can do to get this whitelisted.
Can you please help to get this resolved?
Thanks in advance
Phil2
Try adding NOAUTO to the subject line. That goes directly to a researcher.
I had previously tried that but with no success. I have since received a private message from a mod and responded to that. Hopefully this will resolve the issue.
Thank you for your help.
Best they handle it though I still have access to another path from my volunteer mod days. Hope he can help you.
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