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Paul_1092
Contributor
Message 1 of 2
‎06-28-2022 02:25 AM

Downloads blocked

Trying to download excel file for income tax purposes so I think it should be secure, but every time the download is blocked and I get a cheery message saying "A virus was trying to get access but don't worry we stopped it." This is the first time I have had a problem downloading this type of file from this website. I do know that this file does contain a number of bespoke macros and I suspect these are what is causing the problem. How do I get past this issue?

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1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2
‎06-28-2022 07:00 AM

Re: Downloads blocked

Hi @Paul_1092 

Greeting from McAfee,

Sorry for the inconvenience caused.

Please help us with the screenshot of the error for better understanding to help you further.

Alternatively, you can always contact chat support using the link below for immediate assistance.

McAfee Chat Support

Regards,
Edward Franso

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