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b1onny
Contributor
Message 1 of 2
‎09-30-2023 01:09 AM

Downloading exe file/ disable antivirus

I need help, i dont know how to disable the antivirus. Its scanning a exe file as a virus and i cant download it. Please help

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2
‎09-30-2023 04:01 AM

Re: Downloading exe file/ disable antivirus

Hi @b1onny 

Greetings from McAfee.

Sorry for the inconvenience caused

Please let us know the below details for better understanding to help you further.

  • May I know the error that you are receiving when trying to download exe file.
  • Is this happening to a specific exe file or for all the downloads.
  • Have you tried to download in any other browser.
  • Are you able to download when RTS is off.
  • May I know the McAfee version details?
  • Kindly share the screenshot of the issue.

Regards,
Venkat

 

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