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PhongDai123
Contributor
Message 1 of 2

Delete Excel Spreadsheet (xls type file, workbook 97) list

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Hello, my customer is experiencing an issue with McAfee Endpoint Security deleting a large number of .xls files, most of which have Threat name = W97M/Downloader.dxp. I want to inquire if this is a false positive. Thank you.

1 Solution

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Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: Delete Excel Spreadsheet (xls type file, workbook 97) list

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Hi @PhongDai123 

Sorry for the inconvenience to you.

Please let us know the below details for better understanding to help you further.

  • Was the file not able to quarantine?
  • May I know the McAfee version installed on your machine?
  • Kindly share the screenshot of the issue.
  • Check windows updates are being up to date.

Regards,
Venkat

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: Delete Excel Spreadsheet (xls type file, workbook 97) list

Jump to solution

Hi @PhongDai123 

Sorry for the inconvenience to you.

Please let us know the below details for better understanding to help you further.

  • Was the file not able to quarantine?
  • May I know the McAfee version installed on your machine?
  • Kindly share the screenshot of the issue.
  • Check windows updates are being up to date.

Regards,
Venkat

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