cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gordias
Level 7
Report Inappropriate Content
Message 1 of 3

Dat files will not update

On the McAfee menu it says: Am I protected? No. The yellow circle icon with the exclimation point is displayed.

Below it says my signature detection file is between 8 and 29 days old.

I click the "Fix" button and nothing happens. I click the update button and nothing happens. My subscription is paid up until November 2009.

I uninstalled Viruscan and re-installed it, yet the problem persists.

What are the potential problems I should check out and how do I fix them? Thanks
2 Replies
Riddlez
Level 7
Report Inappropriate Content
Message 2 of 3

RE: Dat files will not update



Information about the recent history of what you or someone else has done with that computer might be relevant ! Did you notice any updates taking place, or didn't you see those ?

It could have been a bad DAT update/push. In which case, http://forums.mcafeehelp.com/showthread.php?t=229135 might have helped.

But since you already uninstalled and reinstalled it: did you use the MCPR tool to uninstall ?
If not, I suggest uninstalling, using the MCPR tool according to instructions on this forum, and then reinstall.

Have you had any other security software (like Norton/Symantec) on your system ? They typically leave leftovers behind which can cause problems later if you don't use the correct removal tool.

Other than that, I can suggest scanning with free MBAM and SAS in case you are infected, maybe an online scan by Kaspersky, and chatting with tech support.

Oh, make sure your time/date settings are correct !

RE: Dat files will not update

Check your system clock for accuracy both time and timezone-wise.

McAfee relies on Internet Explorer for everything, whether you use it or not, make sure it's totally up to date and set to its default settings.

If you use IE6 go to Tools/Internet Options/Security and set each zone to default. Do the same with the Advanced tab and make sure Content Advisor is off on the Content tab.

If you use IE7 or 8 go to Tools/Internet Options/Advanced and click Reset, Apply and then OK. Close and reopen IE and go to Tools/Manage Add-Ons and reenable all the add-ons.

See if that helps.

If it doesn't we need more information - your operating system and service packs and browser version, how you connect to the internet etc.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community