Please provide us with the following details to proceed further on this ;
Open security center and let know whether it says Am I protected YES or Your computer is secure ? (This is to find out what version is installed in the machine)Do you receive any spyware pop ups in the computer ?
Do we have any other security software installed in the machine ?
McAfee Online Community Moderator
Last Udate 4/12/010
Las Update 5*22*2010
Dat Versio 5990.0000
Dat creation date 5/22/2010
engine version 5400.1158
All products provided via msn
Computer shuts down during complete/full virus scan before 1/4 through scan
Please advise fix.
ThanksMessage was edited by: fledgling on 5/22/10 2:03:50 PM CDT
Just another user here (no computer expert), but I notice that you have both McAfee AND Webroot software on your machine?
From my own personal experience over the years (including my current Win7 laptop), I can tell you that Webroot software is NOTORIOUS for not playing well with other security products.
Even more than most other "brands".
While I cannot be sure what exactly your problem may be, I can respectfully suggest that you will probably need to fully uninstall either McAfee or Webroot, since they are probably conflicting on some level.
Both companies provide removal tools (link to the McAfee tool is above, under "useful links").
For Webroot, their specific instructions are to run the cleanup tool TWICE, rebooting and redownloading it each time (since it is designed to uninstall itself each time it runs).
FWIW, one of the few reasons I have stuck with McAfee (at least for now, while my systems are still running their OEM "2009" Dell versions) is that it seems to run smoothly alongside both MBAM (Active Protection enabled) and SuperAntiSpyware (Free version, on-demand scans only). I have no issues with my current Win7 (x64) desktop or my backup Vista (x86) system.
That said, I need to repeat my disclaimer that I'm just a self-taught home user, not an expert.
So, one of the volunteer or McAfee mods or other pros will likely be able to provide more definitive assistance.
Hope you get fixed up,
the following is the removal tool link for webroot u can try this ,else try to use webroot removal tool from their site.
http://support-uk.webroot.com/cgi-bin/webroot_uk.cfg/php/enduser/fattach_adp.php?p_tbl=9&p_id=1677&p.... Also try to run the mcafee virtual technician ( go to mvt.mcafee.com and u can install the latest version of mcafee virtual technician and then run it which will scan mcafee for any kind of mcafee issues and it will also try fixing some of the issues with mcafee ) .
if possible try to note down the scan location or the path before the system shuts down .Message was edited by: kumaravel on 5/23/10 9:16:21 AM CDT
Sorry to interrupt.
As of this morning I just can not shut down my Dell Laptop (inspiron 6400). It simply won´t turn off. It keeps restarting it self!!! I need help. Badly!
If you beleive you have some malware or virus issues the above link will assist in resolving those. After following the recommendations in the link you could also try running www.malwarebytes.org and www.superantispyware.com both of which are free and can remove a lot of stuff. may I suggest you download these programs to a usb stick and rename the download files and installation folder to something you can easily remember as virus and malware are written to protect themselves. When you rename the files, they may not see them as a threat thus allowing you to proceed. After installation check for the lates updates and run the program and let it clean everything it finds and reboot the computer. Go to the next program and do the same and reboot.
You should then try to uninstall mcAfee via Add/Remove programs and reboot, run the MCPR removal tool found at the top of this page under Useful Links and reboot again. Run the McAfee preinstall tool, reboot, and then login to your online McAfee account and install the software.
Let us know if this works for you.
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