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Former Member
Message 1 of 4

Computer freezes during full scan - please help


Whenever I conduct a full scan on my Dell laptop (windows 7) McAfee freezes my whole computer at the exact same file:-  c:/programfiles(x86)/.../help/ja/helpja.enc

If anybody knows how I can resolve this I would be most grateful.


3 Replies
Message 2 of 4

Re: Computer freezes during full scan - please help

What folder is this for?  I have not the file so it must be a driver help file maybe?

Dioes it scan it when you use right click on folder and say scan?

Former Member
Message 3 of 4

Re: Computer freezes during full scan - please help

I'm not really sure what this file is for tbh. It's just what virus scan seems to get stuck on.

How do I scan the folder individually as you suggest?


Message 4 of 4

Re: Computer freezes during full scan - please help

Open windows explorer and work down to either the file or folder and right click it or the folder and choose scan.

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