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papacavy
Contributor
Message 1 of 4

Cannot run a virus scan

When I run a full scan or a quick scan, my McAfee software seems to freeze at 1% and 73 files. How do I fix this?

3 Replies
Peacekeeper
Message 2 of 4

Re: Cannot run a virus scan

Two thoughts

1 have you any other antivirus programs  installed. 

2 Next try a full uninstall reinstall of the program. Make sure you use the Windows ininstall method reboot then run the McAfee mcpr program to fully clean up the remnants of the program reboot and reinstall from your account.

Ok a third suggestion if above nò help best to contact support for your country.

papacavy
Contributor
Message 3 of 4

Re: Cannot run a virus scan

Some additional questions:

I do have Malwarebytes installed and CCleaner.
 

1. Will uninstalling and reinstalling McAfee Live Scan affect my account? I just renewed for 2 years.

2. Should I use the uninstall app in the McAfee Security Scan Windows/Program Files (x86)/McAfee Security Scan folder?

3. Where can I find the McAfee mcpr app that you mentioned?
 
4. I tried to download a new version of McAfee Security Scan, but I cannot find where on my PC the file downloaded. Please advise.
Peacekeeper
Message 4 of 4

Re: Cannot run a virus scan

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