Hi-
Sorry if this is in the wrong section, But...
I got infected with Malware Defense, and after doing everything I found online I have it removed. deleted all files, and the registry, and the system restores are gone too.
I'v run stinger, and malwarebytes, and sypbot, and adaware. all are finding nothing.
yet when i try to reinstall mcafee it errors that Malware defense is not compatable with virus scan.
I can find no trace of this on my pc. and I'm pretty much to the reformat option, but don't really want to do that.
Any advise or help? I contacted Mcafee yesterday and the only option they provided me other than you have malware defense and need it removed was the $89.99 premium support. I really can't afford that cost at this time
Thanks!
Solved! Go to Solution.
Hi Capt_Troll,
I'm sure you would have removed all the entries of Malware defense
But this entry will also be present in the Windows Repository
Follow the steps below to resolve this issue :
For Windows XP :
Click on Start -> Run - > Services.msc
Click on OK
Under “Services”,
Select "Windows Management Instrumentation service ".
On the left side panel click on stop service.
Then go to C:\Windows\System32\Wbem folder
Rename Repository folder to Old_Repository
You dont need to restart the computer.
For Windows Vista/ Windows 7 :
Click on Start -> Start Search - > Services.msc -> Run Services.msc as administrator
Under “Services”,
Select "Windows Management Instrumentation service ".
On the left side panel click on stop service.
Then go to C:\Windows\System32\Wbem folder
Rename Repository folder to Old_Repository
You dont need to restart the computer.
Install McAfee
Restart the computer.
Thanks Regards
Mahesh CJ
Hi Capt_Troll,
I'm sure you would have removed all the entries of Malware defense
But this entry will also be present in the Windows Repository
Follow the steps below to resolve this issue :
For Windows XP :
Click on Start -> Run - > Services.msc
Click on OK
Under “Services”,
Select "Windows Management Instrumentation service ".
On the left side panel click on stop service.
Then go to C:\Windows\System32\Wbem folder
Rename Repository folder to Old_Repository
You dont need to restart the computer.
For Windows Vista/ Windows 7 :
Click on Start -> Start Search - > Services.msc -> Run Services.msc as administrator
Under “Services”,
Select "Windows Management Instrumentation service ".
On the left side panel click on stop service.
Then go to C:\Windows\System32\Wbem folder
Rename Repository folder to Old_Repository
You dont need to restart the computer.
Install McAfee
Restart the computer.
Thanks Regards
Mahesh CJ
Mahesh-
Thank You! this was the remainder left. Mcafee was able to install correctly.
looks like the online guides i was reading were missing this step.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: