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gellerche
Contributor
Message 1 of 2
‎10-23-2022 10:08 PM

Can't install VirusScan or LiveSafe

I'm running a laptop with Windows 10.  I downloaded VirusScan and copied the serial number it gave me.  When I kicked off the .exe I got a window that requested the serial number.  It runs for a while and then I get:

"Something isn't quite right.
Hmm, we were interrupted. Make sure you're online and try again."

I know I am online, but no matter how many times I re-enter the serial number I get the same window.  I opened two tickets with support.  One person told me the process doesn't require serial numbers (even though it does) and couldn't help me, and the other just couldn't help me at all.

Does anyone know what the problem is here?

Thanks!

 

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1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2
‎10-23-2022 10:21 PM

Re: Can't install VirusScan or LiveSafe

Hi @gellerche 

We regret for the inconvenience!

The installation methods for McAfee products, such as LiveSafe or Total Protection, vary depending on the product and the device to which you’re installing. Please make sure that all the windows updates are installed. Kindly refer the below article for troubleshooting steps.

How to troubleshoot McAfee download or installation issues

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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