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Sury
Contributor
Message 1 of 2

Can't download any files from the web . Mcafee Lifesave

My product is  Mcafee Lifesave. I can't download any files from the web whether I'm using Edge or Chrome,
I can't download any pdf or zip or other files.
Mcafee tries to analyze the file but fails, the error is "it is impossible to download. Antivirus analisys not possible"
I tried to  suspend the Mcafee real time scan and but it doesn't work
I can't work like this

1 Reply
krishna55
Moderator
Moderator
Message 2 of 2

Re: Can't download any files from the web . Mcafee Lifesave

Hi @Sury,

Greetings from McAfee.

Kindly uninstall the McAfee webadvisor from the device and try downloading.

To remove McAfee webadvisor follow the steps mentioned in the below knowledge article

How to disable or uninstall McAfee WebAdvisor

WebAdvisor is installed on an ARM device, causing browser downloads to fail

For any further assistance, you may also reach McAfee Support

Regards,
Krishnamanikandan KS

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