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Sharonsudbury
Contributor
Message 1 of 4
‎04-01-2020 09:12 AM

All PDF and .exe files being deleted

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After a two month absence and not using my desktop which uses Windows 10 all PDF and .exe downloads are being automatically deleted with the message that they contain viruses.  Help please.

1 person had this problem.
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1 Solution

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karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 4
‎04-01-2020 10:31 AM

Re: All PDF and .exe files being deleted

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Hi @Sharonsudbury,

We are sorry that downloads are being deleted automatically.

This problem could be because of WebAdvisor which was not updated for a long time. Please follow the below instructions to uninstall and reinstall WebAdvisor.

Open Control Panel -> Programs & Features/Uninstall or Change a Program.

Find McAfee WebAdvisor and Right Click on it . Click on Uninstall.

Once the removal is complete, go to https://siteadvisor.com/ to install WebAdvisor.

Try downloading PDF and EXE files. If the issue still persists, please reach us back.

 

Thanks,

Karthikeyan J 

 

View solution in original post

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3 Replies
karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 4
‎04-01-2020 10:31 AM

Re: All PDF and .exe files being deleted

Jump to solution

Hi @Sharonsudbury,

We are sorry that downloads are being deleted automatically.

This problem could be because of WebAdvisor which was not updated for a long time. Please follow the below instructions to uninstall and reinstall WebAdvisor.

Open Control Panel -> Programs & Features/Uninstall or Change a Program.

Find McAfee WebAdvisor and Right Click on it . Click on Uninstall.

Once the removal is complete, go to https://siteadvisor.com/ to install WebAdvisor.

Try downloading PDF and EXE files. If the issue still persists, please reach us back.

 

Thanks,

Karthikeyan J 

 

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jon5RP
Contributor II
Message 3 of 4
‎05-01-2020 04:38 AM

Re: All PDF and .exe files being deleted

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I've had such situation in the past, with my ebooks in PDF format.

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jon5RP
Contributor II
Message 4 of 4
‎05-01-2020 04:39 AM

Re: All PDF and .exe files being deleted

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Did you try any recovery software for that purposes, to get them back?

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