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kokori
Contributor
Message 1 of 2

touchpad not working while virus scan on lenovo thinkbook on windows 11

Hello, my lenovo thinkbook is on windows 11 and when ı was doing some work mcafee was doing virus scan. my touchbad was not working for 10 min but ım sure my laptop didn't freeze because my keyboard was working. when mcafee's ''your pc is safe'' pop up appeared, my touchpad started working. is there any solution that can prevent that issue. 

1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2

Re: touchpad not working while virus scan on lenovo thinkbook on windows 11

Hi @kokori 

Greetings from McAfee,

We are sorry for the inconvenience caused. McAfee do not lock touch pad access we request you to reboot the computer once and try to reprodcing the issue. Do let us know if you obseve the issue.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards 
Edward Franso 

 

 

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