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mete33
Contributor
Message 1 of 2
‎05-02-2018 10:44 AM

True Key Ana Parolamı Unuttum

Merhaba.Ben bi ara true key kullanyodum ve sonra sildim tekrar yüklediğimde oturum açmaya çalıştım ve parolamı hatırlayamadım."Ana Parolayı Sıfırla" seçeneğine tıkladığımda "Güvenliğiniz için, Ana Parolanızı sıfırlarken profilinizle bağlantılı olan bir Güvenilir Cihazda olmanız gerekir." hatasını verdi. Yardım ederseniz sevinirim Smiley Happy

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sezen_m
McAfee Retired
McAfee Retired
Message 2 of 2
‎05-03-2018 12:25 AM

Re: True Key Ana Parolamı Unuttum

Sezen Mehmed - Outlook Web App

True Key'de oturum açamıyorsanız bu Çözümü kullanın:

Ana Parolanız tanınmadığı için True Key'de oturum açma sorunu yaşıyorsanız, Ana Parolamı Unuttum seçeneğini kullanarak Ana Parolanızın nasıl sıfırlanacağını bu adımları uygulayarak öğrenin.

Ana Parolamı Unuttum seçeneği, yalnızca aşağıdakilerin her ikisi de doğruysa çalışır:
  • True Key'in Profil Tercihleri'nde Ana Parola Sıfırlama özelliğini önceden devre dışı bırakmadıysanız.(Bu seçenek varsayılan olarak Etkin'e ayarlanmıştır.)
  • Önceden en az iki ilave kimlik doğrulama faktörü yapılandırdıysanız (True Key'de oturum açmanın alternatif yolları), örneğin:

    • E-posta
    • İkinci cihaz
NOT: Ana Parolanızın sıfırlanması yalnızca Güvenilir Cihaz'da gerçekleştirilebilir. Bir cihaz, yalnızca True Key Profilinize Güvenilir Cihaz olarak eklenirse güvenilirdir. Yalnızca Güvenilir Cihazlar'dan erişime izin verilmesi, başka birisinin bilinmeyen bir cihazdan hesabınıza erişmesini engeller. True Key uygulaması bir aygıtı güvenilir olmadıkça tanımaz.
 
Yukarıdakilerden hiçbirisi doğru değilse veya güvenilir bir cihaza erişime sahip değilseniz destek için veya yeni bir True Key hesabı oluşturmanıza yardım etmesi için Teknik Destek ile iletişime geçin.(Yeni bir hesap oluştururken aynı e-posta adresini tekrar kullanmak isterseniz ilk önce mevcut True Key hesabınızı silmeniz gerekecektir).
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