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tolgaakn
Former Member
Message 1 of 2
‎08-30-2017 10:34 AM

Antivirus plus bilgisayara kurulurken hata veriyor

Kurulum dosyasını indirdim. Kurmak için açtım. Seri numarası girmemi istedi. Seri numarasını girdikten sonra devam edince "Sorun var. Çevrimiçi olduğunuzdan emin olun." hatası verdi. 2 farklı bilgisayarda da durum böyle.

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1 Reply
user_130937
Former Member
Message 2 of 2
‎09-12-2017 05:38 AM

Re: Antivirus plus bilgisayara kurulurken hata veriyor

Merhabalar,

Yaşamış olduğunuz sorun ile ilgili aşağıdaki adımları izlemeniz önerilmektedir:

1.Tüm McAfee klasörlerinin kaldırılması ve sağlıklı kurulum için McAfee Removal (MCPR) aracını indiriniz ve çalıştırınız.
- Kaldırma aracını http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp adresinden indiriniz.
- Kaydet düğmesini tıklayınız ve dosyayı bilgisayarınızın herhangi bir bölümüne kaydediniz.
- Dosyanın kaydedildiği klasöre gidiniz.
- MCPR.exe uygulamasına çift tıklayınız.
- Çalıştır düğmesini tıklayınız.
- Kaldırma işlemi tamamlandıktan sonra bilgisayarınızı yeniden başlatınız.

2. McAfee ürününü internetten indirip bilgisayarınıza yüklemek için lütfen aşağıdaki talimatları takip ediniz:
-  Bu link'e giriş yapınız : https://home.mcafee.com/secure/protected/login.aspx?culture=tr-tr
-  McAfee yazılımınızın  kayıtlı olduğu e-posta adresinizi ve şifrenizi giriniz.
-  Hesabım bölümü üzerine bir defa tıklayıp, uygulamalarım bölümünün alt köşesinde bulunan mavi indir butonu üzerine tıklayınız.
-  Kabul et ve indir seçeneği üzerine tıklayınız.
-  Sol alt köşeye indirilen exe dosyası üzerine iki defa tıklayıp, çalıştırdıktan sonra, yükleme işlemi başlatılmaktadır.

Bu işlemlerden sonra sorunun devam etmesi durumunda, https://service.mcafee.com/webcenter/portal/cp/home/contact adresi üzerinden sohbet yolu ile veya 00800 448 824 157 (sadece sabit hattan arama gerceklestirilmektedir)  nolu telefon üzerinden Müşteri Hizmetleri ile irtibata geçip, destek alabilirsiniz.

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