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Tk96
Contributor
Message 1 of 2
‎10-23-2018 12:14 AM

Abonelik iptali

Merhabalar,

12.10.2018 tarihinde telefonuma müşterisi olduğum bankadan www.mcafee.com sitesinden 199.95 TL tutarında işlem yapıldığı ile ilgili bir sms geldi. Bu otomatik yenileme işleminden haberim yoktu, mail veya başka bir yolla bilgilendirilmedim, kartımda bakiye olmadığı için para çekilmedi. Şimdi herhangi bir abonelik işlemi yapıldı mı bilmiyorum, siteden de göremiyorum. Fakat 199.95 TL tutarındaki aboneliğin gerçekleştirilmesini istemiyorum. Telefonla Mcafee destek hattını aradığım da da bana yardımcı olabilecek bir Turkçe destek olmadığını söylediler. Ne yapmam gerektiği hakkında bana yardımcı olabilir misiniz ? 

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sezen_m
Reliable Contributor II
Message 2 of 2
‎11-19-2018 07:26 AM

Re: Abonelik iptali

Degerli Musterimiz,

Gorudugum kadar sohbet sayfasina baglanmissiniz ve sorunuz cozulmustur. 

Farkli bir sorun ile karsilasirsaniz her zaman bizimle irtibata gecebilrisiniz.

Irtibat için telefon numaralari: 00800 448 824 157 (sabit hattan arama gerçeklestirilmektedir)

Sohbet yolu ile irtibat için lütfen asagidaki adres üzerinden temasa geçiniz: https://service.mcafee.com/webcenter/portal/cp/home/contact

 

McAfee ekibi

 

 

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