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James_
Level 9
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Message 1 of 6

server down again ?

Is the true key servers down again ?

5 Replies
marcd
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: server down again ?

Good morning James,

I don't see the servers being down, what is the issue you are seeing and on which device/system?

Thanks,

Marc D.

X723M3
Level 7
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Message 3 of 6

Re: server down again ?

I'm having issues with signing in on the Android app.

 

I can't get past advanced security after entering my password.

 

When the above works (enter master password and fingerprint), it says it couldn't use the fingerprint and asks for second device or email verification. But none of these work. It just loops.

 

Are the servers down?

 

First the Windows app stopped working and now this... I am seriously thinking of moving to another password manager after several years with Intel / McAfee Truekey 

James_
Level 9
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Message 4 of 6

Re: server down again ?

When I try to login I am getting this error today

 

Annotation 2020-08-18 140912.png

marcd
McAfee Employee
McAfee Employee
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Message 5 of 6

Re: server down again ?

Hi James,

I just checked again and with an Android device I had no issues signing in. I will check with other devices but I am not seeing any issues, did you check other networks?

Thanks,

Marc D.

James_
Level 9
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Message 6 of 6

Re: server down again ?

Its ok now seems resolved for me now

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