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newcable
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reset master password without trusted device

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My laptop that had my True Key master password saved on recently broke and I am unable to reset the master password to regain access to True Key because my new computer isn't recognised as a trusted device.

 

Is there anyway to reset the master password without a trusted device? 

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Rajiv_s1
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Re: reset master password without trusted device

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Hello @newcable ,

We are extrememly sorry to inform you that we dont have an option to reset the master password if we dont have a trusted device. If in case you have added your mobile or any other secondary machine as a  trusted device you can reset the password from that device as well. If no trusted device the only option is to create a new account and no possible way to recover the existing one.

Regards,
Rajiv S

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Rajiv_s1
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Message 2 of 2

Re: reset master password without trusted device

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Hello @newcable ,

We are extrememly sorry to inform you that we dont have an option to reset the master password if we dont have a trusted device. If in case you have added your mobile or any other secondary machine as a  trusted device you can reset the password from that device as well. If no trusted device the only option is to create a new account and no possible way to recover the existing one.

Regards,
Rajiv S

View solution in original post

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