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marcd
McAfee Retired
McAfee Retired
Message 11 of 16

Re: has there been an update ?

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Understood, I believe you are running the latest version, not sure why is still prompting you to restart the app to get it update it.

Can you send me a screenshot of this update request prompt, also when do you get this update/restart request prompt (frequency) and at which point (after logging in to your TK account, etc.?).

Thanks,

Marc D.

James_
Contributor III
Message 12 of 16

Re: has there been an update ?

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I have only been prompted to restart one more time since the original update , it's not constantly prompting me to update ,just the one time.I was just curious as to why it prompted me again to restart and the program version never changed that is all. 

As I said it is working fine and no problems with it. 😊

marcd
McAfee Retired
McAfee Retired
Message 13 of 16

Re: has there been an update ?

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Perfect, let me know if you experience any issues with it going forward and we can take a closer look to it.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

marcd
McAfee Retired
McAfee Retired
Message 14 of 16

Re: has there been an update ?

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Hi James,

Let me also say that 4.0.0.9245 is your True Key Chrome extension version but you have not provided the version of your TK standalone app.

You are running the desktop standalone app and that is why you were prompted to restart to update this client because if you were running TK extension first where launchpad opens in the browser instead that in the desktop you would have not been prompted to restart to get it update it.

So if you see this restart/prompt again please let me know your True Key standalone desktop version (you should be able to see it once you open your TK launchpad on the bottom right of your screen).

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

tzydzy
Contributor
Message 15 of 16

Re: has there been an update ?

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I received a similar prompt to update, however after downloading the new software and authorizing installation, nothing happened.  I tried again logging in as an administrator and again, nothing.  I uninstalled the app from Windows 10 Professional (I didn't see the message to NOT uninstall, just reboot until AFTER I checked the forum - too late).  After rebooting several times, and attempting to reinstall True Key from the file downloaded from the website, the desktop version will still not install either as a user or administrator.  The web browser extensions for Chrome and Firefox work, but why doesn't the desktop app for Windows 10 not install.  Is it really needed at this time?  

marcd
McAfee Retired
McAfee Retired
Message 16 of 16

Re: has there been an update ?

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It is very possible that the True Key desktop standalone app is blocked for new downloading. As I mentioned on this thread, we are deprecating our desktop application and will soon only be using our web extension app (Edge, Chrome and Firefox).

Downloading the app from your prefered web browser of the above mentioned browsers in www.truekey.com will get you the extension first TK mode.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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