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James_
Level 9
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Message 1 of 16

has there been an update ?

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Hi, turned on pc and opened chrome.It told me there had been a true key update and to restart pc ,is this a genuine update and if so what changes have been done ? It currently says I am using version 4.0.0.9245 of true key.

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marcd
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Message 3 of 16

Re: has there been an update ?

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Good morning,

This is a genuine update. But let me bring more background to better understand our current application.

There are 2 modes of running True Key, one is the desktop standalone app that opens the logins launchpad on your desktop while the other mode is extension first (Chrome, Firefox or Edge) where the logins launchpad open within a browser tab.

As a rule of thumb, if your PC is prompted for a restart is because it is updating the desktop standalone True Key app as an update for the extension first would not require a PC restart.

The last update was addressing a server connection problem where some users experienced issues connecting to their TK accounts.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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marcd
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Message 2 of 16

Re: has there been an update ?

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Let me get back to you in the next few days with what exactly released.

Thanks,

Marc D.

marcd
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Message 3 of 16

Re: has there been an update ?

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Good morning,

This is a genuine update. But let me bring more background to better understand our current application.

There are 2 modes of running True Key, one is the desktop standalone app that opens the logins launchpad on your desktop while the other mode is extension first (Chrome, Firefox or Edge) where the logins launchpad open within a browser tab.

As a rule of thumb, if your PC is prompted for a restart is because it is updating the desktop standalone True Key app as an update for the extension first would not require a PC restart.

The last update was addressing a server connection problem where some users experienced issues connecting to their TK accounts.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

afzski
Level 7
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Message 4 of 16

Re: has there been an update ?

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I have not received a notice for update, but for past 2 weeks hav had issues with truekey loading, and when it finally does load, i get error that there was problem connecting to the servers ,  How do I find out what version I have, and if it is the new version, how do I get back the functionality ???

 

Alex 

marcd
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Message 5 of 16

Re: has there been an update ?

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Let me ask you, do you have True Key running anywhere else besides on your desktop Windows system?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

James_
Level 9
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Message 6 of 16

Re: has there been an update ?

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Hi , just had another update which told me to restart my system. It still says however I am using version 4.0.0.9245 of true key.  Any idea what this was for ?

marcd
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Message 7 of 16

Re: has there been an update ?

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Did you restart your system since  you originally posted this ?

Thanks,

Marc D.

James_
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Message 8 of 16

Re: has there been an update ?

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Yes I have restarted system since I posted previously , I restarted as soon as it asked.

marcd
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Message 9 of 16

Re: has there been an update ?

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Please restart again and see if True Key gets updated. If you are prompted again to restart to get updated provide me a screenshot of this message.

Thanks,

Marc D.

James_
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Message 10 of 16

Re: has there been an update ?

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I have restarted several times since the update and it still says 4.0.0.9245 . I have the true key app[ installed and the chrome extension , its working fine I was just curious as to why it asked to update again with it having already updated a week or so ago.

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