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cannot sync to truekey servers

Today, I noticed that I cannot login to my TrueKey account even after entering my master password correctly and authenticating using my biometrics via my mobile phones. I tried to login via browser, I noticed that it cannot sync to the TrueKey servers

2 Replies

Re: cannot sync to truekey servers


Sorry for the inconvenience caused. We request you to try login to True Key from other devices and kindly share the screenshot pertaining to the issue.

Siva N


If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: cannot sync to truekey servers

The screenshots are only the login page and the biometric authentication page. After successfully logging in on both pages, it didnt go to the launch page but instead go back to the login page. 
In the browser, when you login with your stored cached page, you will notice that the icon showing syncing to servers fail with error message "Syncing error" 
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