cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

cannot sync to truekey servers

Today, I noticed that I cannot login to my TrueKey account even after entering my master password correctly and authenticating using my biometrics via my mobile phones. I tried to login via browser, I noticed that it cannot sync to the TrueKey servers

2 Replies

Re: cannot sync to truekey servers

@jason_rey 

Sorry for the inconvenience caused. We request you to try login to True Key from other devices and kindly share the screenshot pertaining to the issue.

Regards
Siva N

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: cannot sync to truekey servers

The screenshots are only the login page and the biometric authentication page. After successfully logging in on both pages, it didnt go to the launch page but instead go back to the login page. 
 
In the browser, when you login with your stored cached page, you will notice that the icon showing syncing to servers fail with error message "Syncing error" 
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community