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marcd
McAfee Retired
McAfee Retired
Message 11 of 18

Re: Windows app not responding

I understand, I see that errors might be different for some of our users but still the desktop app is not accessible.

I will look into this with the team and will provide hopefully more about this tomorrow.

Thanks,

Marc D.

Anon987
Contributor
Message 12 of 18

Re: Windows app not responding

I don't have Google Chrome.  Truekey still doesn't work on Firefox or the desktop app for me.  Truekey only works in Microsoft Edge.

searcherjv
Contributor
Message 13 of 18

Re: Windows app not responding

 

I sent the installation file from my Smartphone (True Key still works on it except I can't export the logins) to my email and then opened it on both my Desktop and Laptop.

I've uninstalled Chrome and Edge completely. I removed the extension from Firefox. I then restarted my machines. The after full reboot try to reinstall True key. Still it will not completely open.

I've attached a screen shot from Task Manager showing the True Key elements. If it helps.

marcd
McAfee Retired
McAfee Retired
Message 14 of 18

Re: Windows app not responding

Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

marcd
McAfee Retired
McAfee Retired
Message 15 of 18

Re: Windows app not responding

Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

marcd
McAfee Retired
McAfee Retired
Message 16 of 18

Re: Windows app not responding

Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

marcd
McAfee Retired
McAfee Retired
Message 17 of 18

Re: Windows app not responding

Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

Anon987
Contributor
Message 18 of 18

Re: Windows app not responding

Yes, thank you.  The app is now working on the desktop and the firefox extension works as well.

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