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marcd
McAfee Employee
McAfee Employee
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Message 11 of 22

Re: What is going wrong at True Key?

Good morning,

I know that Edge has a built in feature option that you would clear/ delete all the cache including True Key info upon exit of the browser. Please check this and let me know if by any chance, this setting is enabled and you just need to turn it off to stop having the browser deleting the cache upon exiting it.

Thanks,

Marc D.

mspring
Level 7
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Message 12 of 22

Re: What is going wrong at True Key?

Went in to settings for Edge - turned off the 'Cached data and files' for exiting Edge.

No change - it asks for identity etc / sends email to confirm  / says computer is not trusted / etc........,.

Capture.JPG

marcd
McAfee Employee
McAfee Employee
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Message 13 of 22

Re: What is going wrong at True Key?

And I assume that it keeps asking you the same thing even after you authenticate yourself via the email that it sends to you, right?

The other possibility is within Windows 10, I have seen issues with the Insider Preview Windows 10 version, can you please confirm that this is not the version you are currently running?

Thanks,

Marc D.

mspring
Level 7
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Message 14 of 22

Re: What is going wrong at True Key?

Yes - every time it asks me to authenticate via the email.

No - I am not using Insider Preview Windows 10.

mspring

marcd
McAfee Employee
McAfee Employee
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Message 15 of 22

Re: What is going wrong at True Key?

These links should have a better redirection now.

Thanks,

Marc D.

mspring
Level 7
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Message 16 of 22

Re: What is going wrong at True Key?

So - is that it then - nothing resolved - just a waste of my time...... ?

marcd
McAfee Employee
McAfee Employee
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Message 17 of 22

Re: What is going wrong at True Key?

Ok have you tried reinstalling True Key on your windows 10 system (www.truekey.com/download) and see if this can be resolved?

Thanks,

Marc D.

Re: What is going wrong at True Key?

Seeing as I chipped in earlier, I'll do it again - this is now fixed and working fine for me, Win 10 / Chrome.  Cheers

mspring
Level 7
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Message 19 of 22

Re: What is going wrong at True Key?

THIS IS GETTING RIDICULOUS - WHAT A WASTE OF MY TIME!

1. THE WEB ADDRESS YOU GAVE IS INCORRECT -  " www.true.com/download "

2. OK EASY ENOUGH TO FIND CORRECT ADDRESS - I HAVE UNINSTALLED TRUEKEY AND DOWNLOADED - THIS IS THE MESSAGE -

TRUEKEY.JPG

I REINSTALLED - SAME MESSAGE.

Re: What is going wrong at True Key?

Not meaning to critique your choice of browser, but give Chrome with the Chrome extension a go, if you're having problems getting up and running.  It will at least get you into your accounts.

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