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CharlesJones
Contributor
Message 1 of 2
‎09-23-2021 02:47 PM

Unable to purchase TrueKey Premium

I am one of those odd users who migrated from the old "Password Box" product to True Key, whose "Fremium" account has long expired. I am trying to upgrade to premium but I constantly get the error "We cannot access the feature you requested due to an unexpected error" when I try to confirm my payment.  I have emailed truekeysupport 10 days ago but never got a reply. 

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karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 2
‎09-23-2021 03:04 PM

Re: Unable to purchase TrueKey Premium

Hi @CharlesJones 

We deeply regret for the inconvenience.

McAfee is aware of this issue and we are investigating this issue. We will update you immediately once we have a solution for this issue with True Key purchase. We will update you as soon as we have a solution.

We appreciate your patience.

Thanks,
Karthikeyan J

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