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angellaa
Level 7
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Message 1 of 5

Unable to login to True Key - Server error

Hello,

 

I can't login from any of my devices (pc lenovo, android mobile). I always login in my pc with chrome, but since yesterday it isn't work. I try with Microsoft Edge too, but I can't login. Sometimes a message appears "Something went wrong", another message indicates error from server.

Can you help me?

Thanks

4 Replies

Re: Unable to login to True Key - Server error

Hi @angellaa 

We are truly sorry for the trouble caused.

McAfee is aware of this issue and our Engg team is currently investigating on the root cause.

In the meantime, please try to use True Key without internet to retrieve any password for instance.

Thanks,
Karthikeyan J

angellaa
Level 7
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Message 3 of 5

Re: Unable to login to True Key - Server error

Hello,

Thanks for your answer. I think the team try to solve it as soon as possible.
I try meanwhile the solution you comment.

Regards.

Re: Unable to login to True Key - Server error

Any idea when the server may be back online?  Some of my devices use Advanced security and Offline mode does not work for these.

Blake26
Level 7
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Message 5 of 5

Re: Unable to login to True Key - Server error

I believe you created good quality items in functions also. Keep working, congrats!

 

omegle

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