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NMThompson
Contributor
Message 1 of 12

Unable to login to True Key - Are Servers Down?

I am getting the following error when trying to sign in:  "There is a problem conncecting to the True Key Servers. Try again later"

11 Replies
marcd
McAfee Retired
McAfee Retired
Message 2 of 12

Re: Unable to login to True Key - Are Servers Down?

Which device are you using to login to your True Key account?

Marc D.

GaneshR
Moderator
Moderator
Message 3 of 12

Re: Unable to login to True Key - Are Servers Down?

Hi Thompson,

Please confirm which device are you using to login to your True Key account? The server issue with True Key  on PC has been resolved. Now we can able to login True Key without any issues. Please check and update the same

Regards

Ganesh Raju R

Bloodhart
Contributor
Message 4 of 12

Re: Unable to login to True Key - Are Servers Down?

Same error across all my devices. iphone 7pluss, lenovo laptop and windows7 PC.

I am able to login off line. However after trying  multiple reboots and optimizing my system, I am not able to access true key online.

Very frustrating.

Thanks for the help.

Anthony

Former Member
Not applicable
Message 5 of 12

Re: Unable to login to True Key - Are Servers Down?

Same issue - on PC (thru Chrome ext.) and on iPhone.

Only access is through offline use

marcd
McAfee Retired
McAfee Retired
Message 6 of 12

Re: Unable to login to True Key - Are Servers Down?

Issue should now be fixed. Please let me know if you are still seeing an issue to login to your True Key account.

Thanks,

Marc D.

HRandallSmith
Contributor
Message 7 of 12

Re: Unable to login to True Key - Are Servers Down?

PC works now, but iPhone is "off-line" only. Is that safe? To recap, I can't log in to True Key on my iPhone. 

javic72
Contributor
Message 8 of 12

Re: Unable to login to True Key - Are Servers Down?

Me too

Peter_Dox
Contributor II
Message 9 of 12

Re: Unable to login to True Key - Are Servers Down?

I have the same problem,

on a Windows 10 laptop with firefox browser

also on my GSM Huawei android

Former Member
Not applicable
Message 10 of 12

Re: Unable to login to True Key - Are Servers Down?

Still not working on my side, neither on PC or iPhone.

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