I had to reinstall Google Chrome, and True Key. After that i was unable to login in to true key again. I can login after I open the extension. The problem is that I return to the login page after i authorize Chrome for access using the my phone.
The developer console in Chrome tells me there is an issue with the extension:
facade method `auth.createAccountHint` did not return a Promise Error: facade method `auth.createAccountHint` did not return a Promise
at Object.dispatch (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:35:17207)
at ChromeBG.value (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:22:9774)
I tried everything to fix the problem my self, but i seem to be unable to do so.
What can i do to use keypass again in Google Chrome?
Thanks for your help.
Note: i installed True Key also in MS Edge and in Firefox, and there i have the exact same problem. True key return's to login page after I authorize the login on my phone.
Sorry for the inconvenience, McAfee is aware about the issue and we are working on it. We will update you once the issue is resolved.
Thank you, can you give me a time-line. When do you expect this problem to be resolved?
I've been having the same problem for almost 2 weeks. I created a case with McAfee support, which I've been told has been escalated to Tier 2 Support. In the meantime, I'm being told, "We're aware of the problem. We're working to fix it. Please be patient." I'm losing my patience...
Hi @erikdeboer & @randyr,
Once again we are sorry for the inconvenience, Unfortunately we will not be able to provide you with a timeline but we are working on this issue on priority and will update ASAP.
It seems as of today you were able to solve the problem. I am able to access True Key again and all seems to be in sync. Thank you for your support.
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