I had to reinstall Google Chrome, and True Key. After that i was unable to login in to true key again. I can login after I open the extension. The problem is that I return to the login page after i authorize Chrome for access using the my phone.
The developer console in Chrome tells me there is an issue with the extension:
facade method `auth.createAccountHint` did not return a Promise Error: facade method `auth.createAccountHint` did not return a Promise
at chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:35:17739
at Object.dispatch (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:35:17207)
at ChromeBG.value (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:22:9774)
at chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:23:6232
I tried everything to fix the problem my self, but i seem to be unable to do so.
What can i do to use keypass again in Google Chrome?
Thanks for your help.
Note: i installed True Key also in MS Edge and in Firefox, and there i have the exact same problem. True key return's to login page after I authorize the login on my phone.
Hi @erikdeboer,
Sorry for the inconvenience, McAfee is aware about the issue and we are working on it. We will update you once the issue is resolved.
Regards,
Allwyn I
Thank you, can you give me a time-line. When do you expect this problem to be resolved?
I've been having the same problem for almost 2 weeks. I created a case with McAfee support, which I've been told has been escalated to Tier 2 Support. In the meantime, I'm being told, "We're aware of the problem. We're working to fix it. Please be patient." I'm losing my patience...
Hi @erikdeboer & @randyr,
Once again we are sorry for the inconvenience, Unfortunately we will not be able to provide you with a timeline but we are working on this issue on priority and will update ASAP.
Regards,
Allwyn I
It seems as of today you were able to solve the problem. I am able to access True Key again and all seems to be in sync. Thank you for your support.
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