Ture Key Log in issue|

[zex]

-True Key Autosave NOT work and cannot be changed.

-Ebay log in Can't be saved. The True KEY logo are not showed on the input field, but top left.

All others URL work fine.

Reinstalled extension and Truekey APP, same issue.

Happen in all my devices!

[catdaddy]

I will attempt to ask a (TrueKey Expert) to add to the discussion.

​ Could you kindly assist this user?

Thanks,

CD

[zex]

Thank You Catdaddy!

[catdaddy]

​,

         You are quite welcome  Mark generally monitors the Forum, and replies in short order.

I hope this Helpful...

All the very Best,

CD

[marcd]

Hi Zex,

Please let me know which browser are you using?

Thanks,

Marc D

[catdaddy]

As usual..Thank you Marc

[zex]

Hi, and thanks for reply!

I use Chrome and FIrefox, on Win 10 64 Bit on both devices (notebook and desktop)

Everything is updated at latest version.

I also tried it with IE and Edge  ...same situation!

See added screeenshot!

Thanks.

[marcd]

Thanks a lot Zex for all this info and the screenshot, this is very helpful.

We will investigate this and I will get back to you early next week as soon as I have something more concrete.

Thanks,

Marc D

[zex]

Thanks again Marcd, I wait for news!

Let me know If U need more info.

Greetings from Italy

[marcd]

Good news we found the root cause of the instant login issue you were experiencing. We will be introducing a fix for it towards the end of this week and after that instant login should work normally.

Take care,

Marc D