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Message 1 of 2

Truekey sync issue and login issue

This past week I've come across 3 issues.

1. I added a new password via a Windows 10 PC running Edge and noticed a sync error message appear.  I rebooted the PC and the sync disappeared but the new login doesn't get synced to my iphone.  I uninstalled the app and removed the extension before reinstalling on the PC.  This hasn't resolved the issue.

2. On a second brand new PC running Windows 10 I can't get True Key to login.  The behaviour is the same as on my phone.  I login authenticate and then the app closes.

3.  I removed and reinstalled the app from my iphone but now when I try and log in on my iphone once i enter the password the app just closes.

Any suggestions appreciated?

1 Reply
Contributor II
Message 2 of 2

Re: Truekey sync issue and login issue


have the same issues now. tried to chat with mcafee yesterday but they told me they don't know about a "global problem"

Found out that when I connect the laptop to the internet throw the cellular phone it does connect and sync but when I get back to connect to WIFI there is this new issue with no syncing ... hope they will fix it soon

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