×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DavidCo
Contributor
Message 1 of 2

Truekey sync issue and login issue

This past week I've come across 3 issues.

1. I added a new password via a Windows 10 PC running Edge and noticed a sync error message appear.  I rebooted the PC and the sync disappeared but the new login doesn't get synced to my iphone.  I uninstalled the app and removed the extension before reinstalling on the PC.  This hasn't resolved the issue.

2. On a second brand new PC running Windows 10 I can't get True Key to login.  The behaviour is the same as on my phone.  I login authenticate and then the app closes.

3.  I removed and reinstalled the app from my iphone but now when I try and log in on my iphone once i enter the password the app just closes.

Any suggestions appreciated?

1 Reply
eranf100
Contributor II
Message 2 of 2

Re: Truekey sync issue and login issue

Hi

have the same issues now. tried to chat with mcafee yesterday but they told me they don't know about a "global problem"

Found out that when I connect the laptop to the internet throw the cellular phone it does connect and sync but when I get back to connect to WIFI there is this new issue with no syncing ... hope they will fix it soon

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community