×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
marcd
McAfee Retired
McAfee Retired
Message 11 of 18

Re: Truekey on Android cannot reach servers

Hi Nigel,

Awesome, thanks for confirming this.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Former Member
Not applicable
Message 12 of 18

Re: Truekey on Android cannot reach servers

I can't login to truekey via chrome plugin on Windows 10.

marcd
McAfee Retired
McAfee Retired
Message 13 of 18

Re: Truekey on Android cannot reach servers

Good morning,

Are you getting any errors when trying to log in? Do you have True Key on any other systems/ devices and if so,  can you log in on True Key with them?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Former Member
Not applicable
Message 14 of 18

Re: Truekey on Android cannot reach servers

"Something went wrong". This is the only message I get.

I can't logon using my Android as well. Offline login works. Online login doesn't work.

P.S. - I'm in McAfee as well, so I may respond to teams/email faster. Thanks for looking into it.

marcd
McAfee Retired
McAfee Retired
Message 15 of 18

Re: Truekey on Android cannot reach servers

Hi Rabjir,

I just sent you an email regarding the issue you are experiencing.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

marcd
McAfee Retired
McAfee Retired
Message 16 of 18

Re: Truekey on Android cannot reach servers

Hi Rabjir,

The error you are experiencing preventing you to login to True Key is account/ backend related.

I think you should be able now to login to our application.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Former Member
Not applicable
Message 17 of 18

Re: Truekey on Android cannot reach servers

I tried on a different machine, and login works from there.

 

Thanks Marc

marcd
McAfee Retired
McAfee Retired
Message 18 of 18

Re: Truekey on Android cannot reach servers

Thanks for confirming this Rabjir.

Take care,

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community