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Balderick
Contributor
Message 1 of 4

Truekey not a n AUTO-FILL Service on Pixel 7Pro

New phone Pixel 7 Pro, and I cannot get True Key to auto fill the password fields. In fact, the TrueKey app is also not on the Pixels list of trusted autofill apps. I can use ENPASS, KEEPER, LastPass, Dashlane, Google, and Microsoft Authenticator. This is super annoying.

Anyone else?

So, McAfee, what do I do? Should I drop you as a password manager? Because if I do, I will also be dropping you as an Antivirus product as well.

 

3 Replies
Abhishek_Das
Moderator
Moderator
Message 2 of 4

Re: Truekey not a n AUTO-FILL Service on Pixel 7Pro

Hi @Balderick ,

Greetings from McAfee.

We are sorry for the inconvenience caused. Kindly share the True Key log to identify the root cause of the issue.
Please follow the below steps to get the logs:

  • Login to True Key app from the pixel device 
  • Tap the 3 lines on the top left corner of the screen
  • Tap 3-5 times on the App version
  • Take a screenshot of the True Key log and share it with us

Regards,
Abhi

Balderick
Contributor
Message 3 of 4

Re: Truekey not a n AUTO-FILL Service on Pixel 7Pro

Screenshot_20221208-150815.pngI have shared the message and copied it here.

 

billyborn2023
Contributor
Message 4 of 4

Re: Truekey not a n AUTO-FILL Service on Pixel 7Pro

The problem I have is the same as yours. Please assist me if you have the answer.

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