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ctrl_alt_mat
Contributor
Message 1 of 3

Truekey no longer autofill Google accounts

Hi there, since a couple of weeks, TrueKey no longer autofill my Google accounts even though the actual passwords are OK within Truekey. It sends the password as being "undefined" so I then have to copy and paste it from Truekey itself but that's many more steps involved. How can I make the autofill work again on Google accounts?

Thank you for your time and support,

Mathieu

2 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 3

Re: Truekey no longer autofill Google accounts

Hi @ctrl_alt_mat 

We regret for the inconvenience!

Please let us know the following to assist you better:

Operating system version:
Browser version:
True key version:
Issue persist on alternate browser:

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

ctrl_alt_mat
Contributor
Message 3 of 3

Re: Truekey no longer autofill Google accounts

Hi there, no matter which OS (macOS 13.3, macOS 10.15, Windows 11) and all on latest version of Chrome with the latest TrueKey extension installed, it always sends "undefined" as the password for any Google accounts stored in Truekey. Anyone else?

What's next? How can this be fixed?

Thank you for your time and support,

Regards,

Mathieu

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