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rjbMcFUsr
Level 7
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Message 1 of 12

Truekey Server???

I can NOT logon to Truekey on my Desktop PC. On smartPhone it only works in offline mode.  Desktop reports that something went wrong. 

11 Replies
wfickas
Level 8
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Message 2 of 12

Re: Truekey Server???

Same here. Can't login from either Chrome or Firefox. I was going to try removing and reinstalling the Firefox extension, but after having removed it I found out True Key doesn't appear in Firefox's list of available extensions.

AvinashP
Moderator
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Message 3 of 12

Re: Truekey Server???

Hi @rjbMcFUsr@wfickas,

Greetings from McAfee!

McAfee is aware of this issue, we are currently working on it. We will update you once the issue is fixed.

Thanks,
Avinash.

Re: Truekey Server???

Ok, I thought I had locked myself out by trying to many times - when I try I get this feedback " X Something Went Wrong". I hope this is a symptom of the issue, as opposed to locking myself out.

wfickas
Level 8
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Message 5 of 12

Re: Truekey Server???

Just a symptom, that's what I was getting too.

Re: Truekey Server???

Pheww - I just have to be patient then

Re: Truekey Server???

Just tried again - it works. Hopefully that is now fixed by Mcafee.

wfickas
Level 8
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Message 8 of 12

Re: Truekey Server???

I can get in on Chrome, but the extension is still missing for Firefox

wfickas
Level 8
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Message 9 of 12

Re: Truekey Server???

Spoke to soon, I found the download link for the extension on the TK site.

AvinashP
Moderator
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Message 10 of 12

Re: Truekey Server???

Hi @wfickas@rjbMcFUsr@MickyFIn001,

Issue should be resolved by now, kindly have a check and update us the outcome.

Thanks,
Avinash.

 

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