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Message 1 of 2
‎05-12-2018 08:39 AM

TrueKey white screen in Google Chrome or Firefox on MacBook pro

I'm using TrueKey on my MacBook Pro, my partner's iMac and on my Samsung S8. Works fine on the iMac and my phone but lately it's not working on my MacBook in Google Chrome or Firefox. I just get a tab with a white screen.

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marcd
McAfee Retired
McAfee Retired
Message 2 of 2
‎05-12-2018 05:47 PM

Re: TrueKey white screen in Google Chrome or Firefox on MacBook pro

Hi there,

Can you try closing that white screen and retrying it again? I am running the same setup as you and I am not seeing any issues with my app. If closing and reopening the screen again is not fixing the issue, please try to reload the extension after removing it. You can try on Chrome first and let me know how that goes.

Thanks,

Marc d.

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