TrueKey has stopped wortking on all my PCs. I tried to reinstall TrueKey.
Installed the extension to Chrome,Firefox and Edge. Same problem everywhere.
I can install the extension, logon, confirm 2FA with by phone and then the truekey app keeps loading forever.
If I choose create new profile with a new e-mail, it works perfectly - but I have no passwords.
This makes me think my problem is on the server side at TrueKey.
I would at least have one more access to export my keys and choose a passwordmanager that works.
Solved! Go to Solution.
Contacted support.
Told me that there is a problem wqith my profile and I should "backup" my 430 passwords with screenshots from by phone -where truekey is working. And thewn enter them again on a new profile
This is exactly what I will do, but not into TrueKey!
Will use an app that works of a **bleep**hole that looses my data.
Hi @Former Member
Due to the nature of this issue we have sent you a private message. Please reply with the requested information to help you further on this.
Thanks & Regards
Bharanidharan S
I did not receive any call.
Contacted support.
Told me that there is a problem wqith my profile and I should "backup" my 430 passwords with screenshots from by phone -where truekey is working. And thewn enter them again on a new profile
This is exactly what I will do, but not into TrueKey!
Will use an app that works of a **bleep**hole that looses my data.
Hi Brahani,
I have the same issue just now. I could not log into my Trukey, so I resetted my master password, but now Truekey does not recognise my profile? Can you please point me to a customer support who can sort it out, please?
Thank you. Peter
When I was purchasing anything from the Ranboo Merchandise store, I also had this issue.
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